// Copyright (c) 2012 The Chromium Authors. All rights reserved. // Use of this source code is governed by a BSD-style license that can be // found in the LICENSE file. #include "chrome/browser/feedback/feedback_util.h" #include #include #include #include "base/bind.h" #include "base/command_line.h" #include "base/file_util.h" #include "base/file_version_info.h" #include "base/memory/singleton.h" #include "base/message_loop/message_loop.h" #include "base/strings/string_number_conversions.h" #include "base/strings/stringprintf.h" #include "base/strings/utf_string_conversions.h" #include "base/win/windows_version.h" #include "chrome/browser/browser_process.h" #include "chrome/browser/extensions/api/feedback_private/feedback_private_api.h" #include "chrome/browser/feedback/feedback_data.h" #include "chrome/browser/metrics/variations/variations_http_header_provider.h" #include "chrome/browser/profiles/profile.h" #include "chrome/browser/profiles/profile_manager.h" #include "chrome/browser/safe_browsing/safe_browsing_util.h" #include "chrome/browser/ui/browser_finder.h" #include "chrome/browser/ui/browser_list.h" #include "chrome/browser/ui/browser_window.h" #include "chrome/browser/ui/tabs/tab_strip_model.h" #include "chrome/common/chrome_switches.h" #include "chrome/common/chrome_version_info.h" #include "chrome/common/metrics/metrics_log_manager.h" #include "content/public/browser/browser_thread.h" #include "content/public/browser/navigation_controller.h" #include "content/public/browser/web_contents.h" #include "content/public/common/content_client.h" #include "grit/generated_resources.h" #include "grit/locale_settings.h" #include "grit/theme_resources.h" #include "net/base/load_flags.h" #include "net/http/http_request_headers.h" #include "net/url_request/url_fetcher.h" #include "net/url_request/url_fetcher_delegate.h" #include "net/url_request/url_request_status.h" #include "third_party/icu/source/common/unicode/locid.h" #include "third_party/zlib/google/zip.h" #include "ui/base/l10n/l10n_util.h" #include "url/gurl.h" #if defined(OS_CHROMEOS) #include "ash/shell.h" #include "ui/aura/root_window.h" #include "ui/aura/window.h" #endif namespace { void DispatchFeedback(Profile* profile, std::string* post_body, int64 delay); GURL GetTargetTabUrl(int session_id, int index) { Browser* browser = chrome::FindBrowserWithID(session_id); // Sanity checks. if (!browser || index >= browser->tab_strip_model()->count()) return GURL(); if (index >= 0) { content::WebContents* target_tab = browser->tab_strip_model()->GetWebContentsAt(index); if (target_tab) return target_tab->GetURL(); } return GURL(); } // URL to post bug reports to. const char kFeedbackPostUrl[] = "https://www.google.com/tools/feedback/chrome/__submit"; const char kProtBufMimeType[] = "application/x-protobuf"; const char kPngMimeType[] = "image/png"; const int kHttpPostSuccessNoContent = 204; const int kHttpPostFailNoConnection = -1; const int kHttpPostFailClientError = 400; const int kHttpPostFailServerError = 500; const int64 kInitialRetryDelay = 900000; // 15 minutes const int64 kRetryDelayIncreaseFactor = 2; const int64 kRetryDelayLimit = 14400000; // 4 hours const char kArbitraryMimeType[] = "application/octet-stream"; const char kHistogramsAttachmentName[] = "histograms.zip"; const char kLogsAttachmentName[] = "system_logs.zip"; #if defined(OS_CHROMEOS) const int kChromeOSProductId = 208; #else const int kChromeBrowserProductId = 237; #endif // Simple net::URLFetcherDelegate to clean up URLFetcher on completion. class PostCleanup : public net::URLFetcherDelegate { public: PostCleanup(Profile* profile, std::string* post_body, int64 previous_delay) : profile_(profile), post_body_(post_body), previous_delay_(previous_delay) { } // Overridden from net::URLFetcherDelegate. virtual void OnURLFetchComplete(const net::URLFetcher* source) OVERRIDE; protected: virtual ~PostCleanup() {} private: Profile* profile_; std::string* post_body_; int64 previous_delay_; DISALLOW_COPY_AND_ASSIGN(PostCleanup); }; // Don't use the data parameter, instead use the pointer we pass into every // post cleanup object - that pointer will be deleted and deleted only on a // successful post to the feedback server. void PostCleanup::OnURLFetchComplete( const net::URLFetcher* source) { std::stringstream error_stream; int response_code = source->GetResponseCode(); if (response_code == kHttpPostSuccessNoContent) { // We've sent our report, delete the report data delete post_body_; error_stream << "Success"; } else { // Uh oh, feedback failed, send it off to retry if (previous_delay_) { if (previous_delay_ < kRetryDelayLimit) previous_delay_ *= kRetryDelayIncreaseFactor; } else { previous_delay_ = kInitialRetryDelay; } DispatchFeedback(profile_, post_body_, previous_delay_); // Process the error for debug output if (response_code == kHttpPostFailNoConnection) { error_stream << "No connection to server."; } else if ((response_code > kHttpPostFailClientError) && (response_code < kHttpPostFailServerError)) { error_stream << "Client error: HTTP response code " << response_code; } else if (response_code > kHttpPostFailServerError) { error_stream << "Server error: HTTP response code " << response_code; } else { error_stream << "Unknown error: HTTP response code " << response_code; } } LOG(WARNING) << "FEEDBACK: Submission to feedback server (" << source->GetURL() << ") status: " << error_stream.str(); // Delete the URLFetcher. delete source; // And then delete ourselves. delete this; } void SendFeedback(Profile* profile, std::string* post_body, int64 previous_delay) { DCHECK(post_body); GURL post_url; if (CommandLine::ForCurrentProcess()-> HasSwitch(switches::kFeedbackServer)) post_url = GURL(CommandLine::ForCurrentProcess()-> GetSwitchValueASCII(switches::kFeedbackServer)); else post_url = GURL(kFeedbackPostUrl); net::URLFetcher* fetcher = net::URLFetcher::Create( post_url, net::URLFetcher::POST, new PostCleanup(profile, post_body, previous_delay)); fetcher->SetRequestContext(profile->GetRequestContext()); fetcher->SetLoadFlags( net::LOAD_DO_NOT_SAVE_COOKIES | net::LOAD_DO_NOT_SEND_COOKIES); net::HttpRequestHeaders headers; chrome_variations::VariationsHttpHeaderProvider::GetInstance()->AppendHeaders( fetcher->GetOriginalURL(), profile->IsOffTheRecord(), false, &headers); fetcher->SetExtraRequestHeaders(headers.ToString()); fetcher->SetUploadData(std::string(kProtBufMimeType), *post_body); fetcher->Start(); } void DispatchFeedback(Profile* profile, std::string* post_body, int64 delay) { DCHECK(post_body); base::MessageLoop::current()->PostDelayedTask( FROM_HERE, base::Bind(&SendFeedback, profile, post_body, delay), base::TimeDelta::FromMilliseconds(delay)); } void AddFeedbackData(userfeedback::ExtensionSubmit* feedback_data, const std::string& key, const std::string& value) { // Don't bother with empty keys or values if (key == "" || value == "") return; // Create log_value object and add it to the web_data object userfeedback::ProductSpecificData log_value; log_value.set_key(key); log_value.set_value(value); userfeedback::WebData* web_data = feedback_data->mutable_web_data(); *(web_data->add_product_specific_data()) = log_value; } // Adds data as an attachment to feedback_data if the data is non-empty. void AddAttachment(userfeedback::ExtensionSubmit* feedback_data, const char* name, std::string* data) { if (data == NULL || data->empty()) return; userfeedback::ProductSpecificBinaryData* attachment = feedback_data->add_product_specific_binary_data(); attachment->set_mime_type(kArbitraryMimeType); attachment->set_name(name); attachment->set_data(*data); } } // namespace namespace chrome { const char kAppLauncherCategoryTag[] = "AppLauncher"; void ShowFeedbackPage(Browser* browser, const std::string& description_template, const std::string& category_tag) { GURL page_url; if (browser) { page_url = GetTargetTabUrl(browser->session_id().id(), browser->tab_strip_model()->active_index()); } Profile* profile = NULL; if (browser) { profile = browser->profile(); } else { profile = ProfileManager::GetLastUsedProfileAllowedByPolicy(); } if (!profile) { LOG(ERROR) << "Cannot invoke feedback: No profile found!"; return; } extensions::FeedbackPrivateAPI* api = extensions::FeedbackPrivateAPI::GetFactoryInstance()->GetForProfile( profile); api->RequestFeedback(description_template, category_tag, page_url); } } // namespace chrome namespace feedback_util { void SendReport(scoped_refptr data) { if (!data.get()) { LOG(ERROR) << "SendReport called with NULL data!"; NOTREACHED(); return; } userfeedback::ExtensionSubmit feedback_data; // Unused field, needs to be 0 though. feedback_data.set_type_id(0); userfeedback::CommonData* common_data = feedback_data.mutable_common_data(); // We're not using gaia ids, we're using the e-mail field instead. common_data->set_gaia_id(0); common_data->set_user_email(data->user_email()); common_data->set_description(data->description()); std::string chrome_locale = g_browser_process->GetApplicationLocale(); common_data->set_source_description_language(chrome_locale); userfeedback::WebData* web_data = feedback_data.mutable_web_data(); web_data->set_url(data->page_url()); web_data->mutable_navigator()->set_user_agent(content::GetUserAgent(GURL())); gfx::Rect screen_size; if (data->sys_info()) { for (FeedbackData::SystemLogsMap::const_iterator i = data->sys_info()->begin(); i != data->sys_info()->end(); ++i) { if (FeedbackData::BelowCompressionThreshold(i->second)) AddFeedbackData(&feedback_data, i->first, i->second); } AddAttachment(&feedback_data, kLogsAttachmentName, data->compressed_logs()); } if (data->histograms()) { AddAttachment(&feedback_data, kHistogramsAttachmentName, data->compressed_histograms()); } if (!data->attached_filename().empty()) { // We need to use the UTF8Unsafe methods here to accomodate Windows, which // uses wide strings to store filepaths. std::string name = base::FilePath::FromUTF8Unsafe( data->attached_filename()).BaseName().AsUTF8Unsafe(); AddAttachment(&feedback_data, name.c_str(), data->attached_filedata()); } // NOTE: Screenshot needs to be processed after system info since we'll get // the screenshot dimensions from system info. if (data->image() && data->image()->size()) { userfeedback::PostedScreenshot screenshot; screenshot.set_mime_type(kPngMimeType); // Set that we 'have' dimensions of the screenshot. These dimensions are // ignored by the server but are a 'required' field in the protobuf. userfeedback::Dimensions dimensions; dimensions.set_width(0.0); dimensions.set_height(0.0); *(screenshot.mutable_dimensions()) = dimensions; screenshot.set_binary_content(*data->image()); *(feedback_data.mutable_screenshot()) = screenshot; } if (data->category_tag().size()) feedback_data.set_bucket(data->category_tag()); // Set whether we're reporting from ChromeOS or Chrome on another platform. userfeedback::ChromeData chrome_data; #if defined(OS_CHROMEOS) chrome_data.set_chrome_platform( userfeedback::ChromeData_ChromePlatform_CHROME_OS); userfeedback::ChromeOsData chrome_os_data; chrome_os_data.set_category( userfeedback::ChromeOsData_ChromeOsCategory_OTHER); *(chrome_data.mutable_chrome_os_data()) = chrome_os_data; feedback_data.set_product_id(kChromeOSProductId); #else chrome_data.set_chrome_platform( userfeedback::ChromeData_ChromePlatform_CHROME_BROWSER); userfeedback::ChromeBrowserData chrome_browser_data; chrome_browser_data.set_category( userfeedback::ChromeBrowserData_ChromeBrowserCategory_OTHER); *(chrome_data.mutable_chrome_browser_data()) = chrome_browser_data; feedback_data.set_product_id(kChromeBrowserProductId); #endif *(feedback_data.mutable_chrome_data()) = chrome_data; // This pointer will eventually get deleted by the PostCleanup class, after // we've either managed to successfully upload the report or died trying. std::string* post_body = new std::string; feedback_data.SerializeToString(post_body); DispatchFeedback(data->profile(), post_body, 0); } bool ZipString(const base::FilePath& filename, const std::string& data, std::string* compressed_logs) { base::FilePath temp_path; base::FilePath zip_file; // Create a temporary directory, put the logs into a file in it. Create // another temporary file to receive the zip file in. if (!file_util::CreateNewTempDirectory(FILE_PATH_LITERAL(""), &temp_path)) return false; if (file_util::WriteFile(temp_path.Append(filename), data.c_str(), data.size()) == -1) return false; if (!file_util::CreateTemporaryFile(&zip_file)) return false; if (!zip::Zip(temp_path, zip_file, false)) return false; if (!base::ReadFileToString(zip_file, compressed_logs)) return false; return true; } } // namespace feedback_util