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diff --git a/net/docs/bug-triage.md b/net/docs/bug-triage.md new file mode 100644 index 0000000..58d4c749 --- /dev/null +++ b/net/docs/bug-triage.md @@ -0,0 +1,98 @@ +# Chrome Network Bug Triage + +The Chrome network team uses a two day bug triage rotation. The main goals are +to identify and label new network bugs, and investigate network bugs when no +label seems suitable. + +## Responsibilities + +### Required: +* Identify new crashers +* Identify new network issues. +* Request data about recent Cr-Internals-Network issue. +* Investigate each recent Cr-Internals-Network issue. +* Monitor UMA histograms and gasper alerts. + +### Best effort: +* Investigate unowned and owned-but-forgotten net/ crashers +* Investigate old bugs +* Close obsolete bugs. + +All of the above is to be done on each rotation. These responsibilities should +be tracked, and anything left undone at the end of a rotation should be handed +off to the next triager. The downside to passing along bug investigations like +this is each new triager has to get back up to speed on bugs the previous +triager was investigating. The upside is that triagers don't get stuck +investigating issues after their time after their rotation, and it results in a +uniform, predictable two day commitment for all triagers. + +## Details + +### Required: + +* Identify new crashers that are potentially network related. You should check + the most recent canary, the previous canary (if the most recent less than a + day old), and any of dev/beta/stable that were released in the last couple of + days, for each platform. File Cr-Internals-Network bugs on the tracker when + new crashers are found. + +* Identify new network bugs, both on the bug tracker and on the crash server. + All Unconfirmed issues filed during your triage rotation should be scanned, + and, for suspected network bugs, a network label assigned. A triager is + responsible for looking at bugs reported from noon PST / 3:00 pm EST of the + last day of the previous triager's rotation until the same time on the last + day of their rotation. + +* Investigate each recent (new comment within the past week or so) + Cr-Internals-Network issue, driving getting information from reporters as + needed, until you can do one of the following: + + * Mark it as *WontFix* (working as intended, obsolete issue) or a + duplicate. + + * Mark it as a feature request. + + * Remove the Cr-Internals-Network label, replacing it with at least one + more specific network label or non-network label. Promptly adding + non-network labels when appropriate is important to get new bugs in front + of someone familiar with the relevant code, and to remove them from the + next triager's radar. Because of the way the bug report wizard works, a + lot of bugs incorrectly end up with the network label. + + * The issue is assigned to an appropriate owner. + + * If there is no more specific label for a bug, it should be investigated + until we have a good understanding of the cause of the problem, and some + idea how it should be fixed, at which point its status should be set to + Available. Future triagers should ignore bugs with this status, unless + investigating stale bugs. + +* Monitor UMA histograms and gasper alerts. + + * For each Gasper alert that fires, the triager should determine if the + alert is real (not due to noise), and file a bug with the appropriate + label if so. Note that if no label more specific than + Cr-Internals-Network is appropriate, the responsibility remains with the + triager to continue investigating the bug, as above. + +### Best Effort (As you have time): + +* Investigate unowned and owned but forgotten net/ crashers that are still + occurring (As indicated by + [go/chromecrash](https://goto.google.com/chromecrash)), prioritizing frequent + and long standing crashers. + +* Investigate old bugs, prioritizing the most recent. + +* Close obsolete bugs. + +If you've investigated an issue (in code you don't normally work on) to an +extent that you know how to fix it, and the fix is simple, feel free to take +ownership of the issue and create a patch while on triage duty, but other tasks +should take priority. + +See [bug-triage-suggested-workflow.md](bug-triage-suggested-workflow.md) for +suggested workflows. + +See [bug-triage-labels.md](bug-triage-labels.md) for labeling tips for network +and non-network bugs. |